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You've landed at Helsinki Airport. Here is exactly what to do next, step by step.
After disembarking, your next step depends on where you flew from.
If you are arriving from a non-Schengen country — including the UK, USA, and most non-EU countries — you will need to pass through passport control before proceeding further.
If you are arriving from a Schengen area country — most EU member states — you can skip passport control and proceed directly to baggage claim.
Not sure if your country is in the Schengen Area? Check the full list here.
Follow the signs to the baggage claim area and collect your bags. If your luggage is delayed or missing, you may need to file a lost luggage report at the airline desk — this can take extra time. If that happens, please send a quick message to your driver so they know to wait. Your driver will not leave without you.
Once you have your luggage, head toward the exit of the baggage claim zone. You will walk directly into the arrivals hall — this is where your driver will be waiting.
Your driver will be holding a sign with your name on it, making it easy to spot them among the crowd.
The entire process from landing to meeting your driver typically takes around 30 minutes , depending on passport control and baggage claim wait times.
If you reach the arrivals hall and do not immediately see your driver, do not leave the area . Stay calm and wait a few minutes — it is easy to miss someone in a busy arrivals hall. In the rare event that your driver is running late, they will contact you directly.
Helsinki Airport currently operates from a single terminal — Terminal 2 . All flights, both domestic and international, arrive and depart from the same terminal. You do not need to check which terminal your flight uses — the arrivals hall exit is the same for everyone.
Turn on your phone immediately after landing. Connect to the airport's free Wi-Fi if needed. This allows your driver to contact you instantly if there are any timing adjustments.
Passport control taking longer than expected? Send your driver a quick message. They will wait calmly and track your situation.
Baggage issue at claim? Same advice — let your driver know. Filing a lost luggage report can take 20–40 minutes, and your driver will wait for you.
The drive from Helsinki Vantaa Airport to Helsinki city centre takes approximately 30–40 minutes depending on traffic. All our transfers use fixed pricing — no extra charges for waiting or traffic delays.
Still need to arrange your transfer? Book online in minutes — your driver will be waiting at arrivals when you land.
BOOK YOUR TRANSFER →Helsinki-Vantaa has one passenger terminal, Terminal 2, and every arrival — domestic or international — walks out into the same arrivals hall. Your driver is standing there, at the exit from baggage claim, holding a sign with your name: inside the building, not at the taxi rank outside and not in a car park.
Collect your bags, walk out of the baggage claim zone and you are in the arrivals hall. Your driver is waiting in front of that exit with your name on a sign, and from there it is a short covered walk to the car. Nothing to search for, no number plate to match in the dark.
Not the taxi rank. The rank is outside the terminal doors, first car first, and Finland's taxi market is deregulated, so the metered rate differs from one company to the next. Your pickup is inside, by name, at a price fixed when you booked.
Not a ride-hailing pickup area. Nothing to walk to, no car that cancels while you are still looking for it.
Not the short-stay drop-off lane. That lane is for a private car pausing at the kerb. With a pre-booked pickup nobody has to park at all: the driver leaves the car and comes into the hall on foot.
Every Helsinki Airport car service booking includes 60 minutes of free waiting counted from your flight's actual touchdown — we track the flight, so delays don't eat into it. Passport control and bags usually take 15–40 minutes; even a lost-luggage report at the airline desk, which can take 20–40 minutes, fits inside the free window. There is no need to rush and no reason to worry that the driver will leave.
Don't leave the arrivals hall and don't join the taxi queue — call or message the number in your confirmation, or WhatsApp us at +358 400 913 004. In practice this almost never happens: the driver is inside before your flight lands and watches the exit doors. If your phone has no roaming, the airport's free Wi-Fi lets you reach us on WhatsApp.
We meet every flight we are booked for, including the ones that land at 00:40 or leave at 05:55, and a 03:00 pickup costs the same as a 15:00 one. For early departures we recommend a pickup 2 hours 15 minutes before a Schengen flight and 2 hours 45 minutes before a long-haul one; we will suggest the exact time when confirming your booking.
The same meet & greet works at Helsinki's ferry terminals (Katajanokka, Olympia, West Harbour) and at the Central Railway Station: give us your ship or train number and the driver tracks it just like a flight. See how the whole process works, read about the airport pickup service itself, or get an instant fixed quote on the booking page.